Analyzing Booking Performance with Cal ID Insights

The Insights section is a powerful analytics dashboard that provides a comprehensive view of your scheduling activities. It helps you track your efficiency, understand booking trends, and optimize your availability based on real data.

1. Log in to Cal ID: Access your main dashboard.
2. Navigate to Insights: Click on the Insights icon in the left-hand sidebar menu.

You can view detailed performance metrics across different areas of the platform by switching between the tabs at the top left:

• Bookings: Monitor overall meeting statistics and guest behavior.
• Routing: Analyze how many people are interacting with your routing forms and where they are being directed.
• Workflows: Track the success and trigger rates of your automated workflows.

At the top of the Bookings tab, you can see a quick summary of activity for your selected date range:

• Events Created: The total number of new bookings made.
• Events Completed: Meetings that have successfully taken place.
• Events Rescheduled: How many meetings were moved to a different time.
• Events Cancelled: The number of bookings that were called off.

This section measures the quality of your meetings and reliability:

• Average Ratings: Feedback scores left by your bookers.
• No-Show (Host): Times when you, the host, missed a scheduled meeting.
• No-Show (Guest): Times when the guest failed to appear.
• CSAT Score: Your Customer Satisfaction score based on post-meeting surveys.

The central graph provides a visual timeline of your activity. You can toggle data points to see trends for Created, Completed, Rescheduled, Cancelled, and No-Shows over days or weeks.

Scroll down to find specialized charts for better planning:

• Bookings by Hour: Identify which times of day are most popular for your clients.
• Average Event Duration: See how much time you are actually spending in meetings.
• Popular Events: A list ranking your event types from Most Booked to Least Booked, helping you identify your highest-demand services.
• Most Cancelled: Booker who cancelled the booking most.
• **Most No-Show: **Booker who scheduled the meeting but they didn't join the meeting.

• Date Range Filter: Use the dropdown in the top right (e.g., "Last 7 Days," "Last Month," or "Custom Range") to focus on specific periods.

• Account Filter: Switch between viewing your Personal insights or specific Team insights using the account selector at the top left.

• Download Report: Click the Download button in the top right to export your analytics as a CSV or PDF file for external reporting.

For Booking Insights, refer Analyzing Booking Performance with Cal ID Insights

For Routing Form Insights, refer Analyzing Routing Form Performance with Cal ID Insights

For Workflows Insights, refer Analyzing Workflow Performance in Cal ID Insights

Updated on: 17/02/2026