Articles on: OneHash CRM | Stock

Creating a Sales Return

Sales Return

A sold Item being returned is known as a Sales Return.

Goods sold being returned happens commonly in business. They could be returned by the customer due to quality issues, non-delivery on the agreed date, or any other reason.


Before creating and using a Sales Return, it is advised that you create the following first:

Sales Invoice


Delivery Note

How to create a Sales Return

First open the original Delivery Note / Sales Invoice, against which Customer returned the Items.

Then click on Create > Return / Credit Note, it will open a new Sales Invoice Note with 'Is Return' checked, Items, Rate, and taxes will negative numbers.

You can also create the return entry against the original Sales Invoice, to return stock along with credit note, check "Update Stock" option in Return Sales Invoice.

On submission of Return Delivery Note / Sales Invoice, the system will increase stock balance in the mentioned Warehouse. To maintain correct stock valuation, stock balance will go up according to the original purchase rate of the returned items.

In case of Return Sales Invoice, Customer account will be credited and associated income and tax account will be debited as shown in the Accounting Ledger.

If Perpetual Inventory is enabled, the system will also post accounting entry against warehouse account to sync warehouse account balance with stock balance as per Stock Ledger.

3. Impact on Stock Return via Delivery Note
On Creating a Sales Return against a Delivery Note:

The Returned Quantity in the original Delivery Note along with any Sales Order linked to it, is updated.
The original Delivery Note's status is changed to Return Issued if 100% returned:

4. Related Topics
Purchase Return
Perpetual Inventory

Updated on: 22/03/2023

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