Create Channel

Step 1. Click on "Add Inbox" button from Settings > Inboxes page.



Step 2. Click on "Email" icon.



Step 3. Enter channel name, email and click on "Create Email Channel" button.



Step 4. "Add agents" to your email inbox.



Step 5. Hooray! You have successfully created a Email inbox. You will be able to manage emails in the OneChat Inbox.



Step 6. Go to Settings > Inboxes > Email Inbox settings.



Step 7. Select "Configuration" tab.



Step 8. You can configure OneChat email inbox in 2 ways.

Forward to Email
Configure IMAP

Updated on: 23/03/2023