Articles on: OneHash CRM | Automation

Milestone Tracking

Introduced in Version 12

You can automatically track milestones based on the lifecycle of a document if it undergoes multiple stages.

The configuration for Milestone setting can be set in Milestone Tracking and each milestone is updated in Milestone

To access Milestone Tracker, go to:

Home > Settings > Milestone Tracker

Creating a Milestone Tracker

Click on New.
Set the Document Type to track (example: "Issue").
Set the field that represents stages (example: "Status").

Note: A milestone stage can be defined by Link or Select properties.

Once this is set, a new Milestone record is created every time the status of any issue is changed.

The Milestone can be viewed in the timeline of the view:

Note: Milestones work independently of Versions.


Milestones can be a great source for reporting and notifying. For example, if Lead Qualification is a milestone on "Lead", milestones can help generate reports on the number of leads being qualified in a period.

Using Milestones with Dashboards

Used along with Dashboards, Milestones can help track the trends in milestones. For example, if "Qualification" is tracked as a "Lead Stage", a Dashboard on Milestone filtered by Qualification will show the trends of leads qualified.

Using Milestones with Energy Points

Energy Point Rules can be defined to automatically give Energy Points to users who achieve a milestone. This can be used to incentivize action on transactions at various levels.

3. Related Topics
Dashboard: Get a quick view of the key performance indicators
How to use the Energy Point System?

Updated on: 02/04/2023

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