Articles on: OneHash CRM | Email and SMS

The what and how of Email domain

Email Domain

An email domain is the name of the network/service you're using for your email account.

You can skip to Email Account creation if you are using one of the services listed below:


You can configure your Email Domain in OneHash for easy setup of all Email Accounts. To find Email Domain settings go to:

Home > Settings > Email / Notifications > Email Domain

What is my Email Domain?:

You might have purchased an Email service from your internet service provider or your IT services provider. For example, if you access your business mailbox with URL like, then is your email domain.

If you want to send and receive emails on your OneHash account, you need to correctly setup an email domain. You may be using free mail services like Gmail or Yahoo. In this case, you don't need to create a domain, instead select a service provider from the list. However, you might have to allow access to OneHash for your Gmail account.

OneHash creates a template email domain using for your reference. You should add your new domain if you want to use it in your OneHash account.

How to create an Email Domain

Go to the Email Domain list, click on New.
Enter the Example Email Address. This is where you enter your business email address. For example, if your email ID is you should enter this.
Email Server. This is the URL of your mail server or the email service that you have purchased. For example, it may be or
Use IMAP. IMAP and POP are two services used by most mail servers for incoming emails. If your Email server allows IMAP service for the incoming emails keep this checked. Otherwise, leave this unchecked.

Use SSL. If your mail server uses SSL (Secure Socket Layer) communication keep this checked.

Do I have SSL?: You may have purchased SSL certificate from your IT service provider for SSL and they may have set up SSL for your mail server. If you're using 'https' while accessing mail server over browser then you might have SSL setup.

Use SSL for Outgoing. If your mailserver uses SSL for outgoing, enable this to explicitly use SSL for outgoing emails. Defaults to port 465.

Append Outgoing Email to Sent Folder. If you are not using standard mailservers provided by GMail and similar services, you might need to enable this option to append all outgoing emails to the email account's inbox. (Recommended for email servers like Zimbra and CPanel).

Attachment Limit (MB). You can limit the size of file attachments in emails sent from OneHash.

SMTP Server is the outgoing email service address of your email server.

Tick Use TLS if your SMTP service supports TLS for security.

Default port. SMTP service is usually set on port 25. If your email server is set up on a separate port number you can set that up here.

After saving the domain

Once you click on save, these settings are validated by OneHash and the Email Domain gets saved. Sometimes this could take a few seconds and you might have to wait. This email domain is then available in a dropdown called Domain in the Email Accounts screen.

Entered everything but still unable to setup Email Domain?

If you've entered and verified the above settings and are still unable to setup Email Domain, you can contact OneHash support for help.

OneHash Support:

How to create an Issue

Click on 'New' to create a new Support Issue.
Enter the subject of the Issue.
Enter Issue Type. Refer to this list to know more about Issue Types.
Enter the description of the Issue.
Click on the 'Add Attachment' button to add any screenshots for the Issue.

Note: We request you to keep the description of the issue as detailed as possible. This would help us understand the issue better and in turn, would significantly reduce the Turn Around Time for solving the issue. Adding the screenshots is a plus.

Track status

Whenever the Team receives an issue, we classify the issue into one of the Priority categories. The classification is based on the kind of support required.

You will be able to see it whenever your issue is classified. Additionally, as per the SLA, you will be able to see the stipulated time till which your issue would be resolved.

Updated on: 02/04/2023

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