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• How to add Agent Bots to OneChat

  Agent Bots AgentBot is a web service connected to a OneChat inbox and can act as a bot handling customer queries. OneChat allows you to easily connect your custom bot logic into conversation handling via AgentBot APIs. Once you connect agent bot to an inbox, all the new conversations created in your inbox will initially be assigned 'bot' status. OneChat will send each conversation events to your bot URL aFew readers

• How to create interactive messages in OneChat

  Interactive Messages OneChat lets you create interactive message types like cards and forms in side your OneChat Web Widget using the APIs. You can create these messages using the New Message API. Payload Samples Use the following payload samples as the values to create various interactive messages. 1. OptionsFew readers

• Usage of Cookies in OneChat

  Cookies OneChat uses the following cookies. Chat Widget cw_conversation: This cookie lets OneChat persist the conversation when the contact navigates through the webpages / revisits the website later. cw_user_{identifier}: This cookie is used to cache the contact details if a contact is identified via the setUser SDK method. Agent Dashboard _chatwoot_session: Used by the OneChat Super Admin panel to persist the user session. auth_data: Used by the Agent Dashboard to sFew readers

• Websocket Events in OneChat

  Websocket Events To subscribe to various events happening in your OneChat installation in realtime, you can connect to the OneChat WebSockets. OneChat WebSockets connection can be made at the following URL. Authenticating your WebSocket connection You will start receiving the events directed towards your customer after subscribing using the customer pubsub_token. You will start receiving the events directed towards your agents after subscribingFew readers

• Webhook Events in OneChat

  Webhook Events OneChat Publishes Various events to Webhook Endpoints if any of the following are configured: Webhook Integration API Channel Agent Bots A sample webhook payloadFew readers