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• Conversation Continuity through Email in OneChat

  Conversation Continuity OneChat allows customers to continue chat conversations via email threads under the following cases. If no agents are available and the customer leaves a message in the chat, if the customer leaves the chat before the agent replies. Along with these cases, the contact should have an email address associated with it in OneChat CRM. Obtaining email address of contacts You can prompt/update customer emails into OneChat through the following ways. 1.via OneFew readers

• How to create website channel in OneChat?

  Create Channel Step 1. Click on "Add Inbox" button from Settings > Inboxes page. Step 2. Click on "Website" icon. Step 3. Provide your website name and url. Website name will be shown on the live chat widget. ![](https://storage.crisp.chat/users/helpdesFew readers

• SDK Setup in OneChat

  SDK Setup Additional information about a contact is always useful. The OneChat Website SDK ensures that you can send additional information that you have about the user. If you have installed our code on your website, the SDK would expose window.$OneChat object. In order to make sure that the SDK has been loaded completely, please make sure that you listen to OneChat:ready event as follows:Few readers

• Identity validation in OneChat

  Identity Validation To make sure the conversations between the customers and the support agents are private and to disallow impersonation, you can setup identity validation OneChat. Identity validation can be enabled by generating an HMAC. The key used to generate HMAC for each webwidget is different and can be copied from Inboxes -> Settings -> Configuration -> Identity Validation -> Copy the token shown there You can generate HMAC in different languages as shown below. Generate HMACFew readers