Frappe Content licensed CC-BY-SA 3.0
English
Go to website
Back
Articles on:
OneCRM | Support
Track customer tickets and issues, maintain server levels and track response and resolutions
How to create a warranty claim?
Warranty Claim A Warranty Claim is when a Customer claims free repairs within the Warranty Period of the item/service you're providing. If you are selling Items under warranty or if you have sold and extended service contract like the Annual Maintenance Contract (AMC), your Customer may contact you about an issue or a break-down of the product and provide you the Serial No of this Item. To access the Warranty Claim list, go to: ++Home > Support > Warranty > Warranty Claim++
Some readers
How to create an Issue in OneHash?
Issue An Issue is an incoming query from a Customer, usually via email or from the Contact section of your website. Tip: A dedicated support Email Address is a good way to keep track of incoming queries. For example, you can send support queries to OneHash at support@onehash.com and it will automatically create an Issue in our system. To access the Issue list, go to: ++Home > Support > Issues > Issue++ ![](https://storage.crisp.chat/users/helpdesk/website/6f1c2c7b8034d000/a1_1toc171.pn
Some readers
How to create a Maintenance Visit?
Maintenance Visit A Maintenance Visit is a visit made by an engineer to a Customer’s premise for maintenance work of an Item. To access the Maintenance Visit list, go to: ++Home > Support > Maintenance > Maintenance Visit++ A Maintenance Visit is usually created from a Sales Order of type 'Maintenance'. Customer [Item](https://help.onehash.ai/en/article/item-prerequisites-creation-features-7pwzw
Some readers
Create a Maintenance Schedule
Maintenance Schedule The Maintenance Schedule shows all upcoming Maintenance Visits. All machines require regular maintenance, especially those that contain a lot of moving parts, so if you are in the business of maintaining those or have some of them in your own premises, this is a useful tool to plan a calendar of activities for its maintenance. To create a new Maintenance Schedule go to: ++Home > Support > Maintenance > Maintenance Schedule++ A Maintenance Schedule is usually created
Some readers