Integrating Instagram with OneHash Chat
How to create an Instagram channel
Pre-requisite
Step 1: Make sure you have an Instagram account. This link below would help to set up a business account.
https://help.instagram.com/502981923235522.
Step 2: Make sure your Facebook page is connected to the Instagram account, for which the Instagram account holder is admin.
You can do that setting here:
Go to https://www.facebook.com/pages/?category=your_pages
Select Your Page
Go to Settings
Select Instagram and connect your business account like below:
![](https://storage.crisp.chat/users/helpdesk/website/6f1c2c7b8034d000/connectfbtoig-122e1f1fbeed4337_al25ua.png)
*Now switch back to OneHash Chat App.*
Step 1. Click on "Add Inbox" button from Settings > Inboxes page.
![](https://storage.crisp.chat/users/helpdesk/website/6f1c2c7b8034d000/screenshot-2022-02-24-154238_49u5zw.png)
Step 2. Click on the "Facebook" icon.
![](https://storage.crisp.chat/users/helpdesk/website/6f1c2c7b8034d000/screenshot-2022-02-24-154314_eim2fq.png)
Step 3. Click on the Facebook login button. It will open a new window for you to log in.
![](https://storage.crisp.chat/users/helpdesk/website/6f1c2c7b8034d000/image_srvoel.png)
Step 4. Authenticate with Facebook, select an Instagram account and select the page you want to connect. Enable all permissions shown in the list. Otherwise, the app might not work.
![](https://storage.crisp.chat/users/helpdesk/website/6f1c2c7b8034d000/linkaccount-060e84954dac752532_qwqium.png)
Step 5. "Add agents" to your Facebook inbox.
![](https://storage.crisp.chat/users/helpdesk/website/6f1c2c7b8034d000/addagents-dc76fa24639eeebe3117_yssbs8.png)
Step 6. Hooray! You have successfully created a Messenger inbox. Whenever a customer sends a message to your Instagram account or Facebook page, you will see it in the dashboard.
![](https://storage.crisp.chat/users/helpdesk/website/6f1c2c7b8034d000/finishinbox-1b2b2d67422631f900_139qp38.png)
Step 7. If you want to update the agents who have access to the inbox, you can go to Settings > Inboxes.
Updated on: 27/09/2023
Thank you!