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Track customer tickets and issues, maintain server levels and track response and resolutions
How to create an Issue in OneHash?
Issue An Issue is an incoming query from a Customer, usually via email or from the Contact section of your website. Tip: A dedicated support Email Address is a good way to keep track of incoming queries. For example, you can send support queries to OneHash at support@onehash.com and it will automatically create an Issue in our system. To access the Issue list, go to: ++Home > Support > Issues > Issue++ , your Customer may contact you about an issue or a break-down of the product and provide you the Serial No of this Item. To access the Warranty Claim list, go to: ++Home > Support > Warranty > Warranty Claim++
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How to create a Maintenance Visit?
Maintenance Visit A Maintenance Visit is a visit made by an engineer to a Customer’s premise for maintenance work of an Item. To access the Maintenance Visit list, go to: ++Home > Support > Maintenance > Maintenance Visit++ A Maintenance Visit is usually created from a Sales Order of type 'Maintenance'. [Customer](https://help.onehash.ai/en/article/customer-creation-mnmagu
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Create a Service Level Agreement
Service Level Agreement A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user on the level of service expected from the service provider. SLAs are output-based, their purpose is specifically to define the timeline in which the Customer will receive the service. SLAs do not define how the service itself is provided or delivered. To access the Service Level Agreement list, go to: Home > Support > Service Level Agreement > Se
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