Introduction

OneChat is an customer engagement suite built as an alternative to Intercom, Zendesk & Salesforce Service Cloud. OneChat is designed not only for a great customer experience but also to increase your support team's productivity and provide them with actionable data.

OneChat integrates with multiple conversation channels like website live-chat, email, Facebook page, Twitter handle, WhatsApp, etc. It displays conversation from different channels, thereby building a single view of the customer and helps in reducing the time required to switch between the tools.

This user guide includes a description of the features and capabilities, modes of operation, and step-by-step procedures for the OneChat platform access and use.

Setup your account

Create a OneChat account
Configure your profile
Update account details
Invite your team members]

Channels

Website Live-chat
Facebook
Instagram
Twitter
Whatsapp via Twilio
API Channel
Email
Telegram
Line

Features

Canned responses
Custom Attributes
CSAT
Contacts
Conversation Routing
Keyboard shortcuts
Multilingual Support
Reports

Advanced

Agent Bots
Interactive Messages
Webhooks
Websocket Events
Cookies

Compatibility and Requirements

Web dashboard and the live-chat widget works with most of the modern web browsers. To see the support browser versions, see the table below.



To see the supported mobile OS versions for the mobile app, see the table below.

Updated on: 21/03/2023