Introduction

OneHash Chat is an customer engagement suite built as an alternative to Intercom, Zendesk & Salesforce Service Cloud. OneHash Chat is designed not only for a great customer experience but also to increase your support team's productivity and provide them with actionable data.

OneHash Chat integrates with multiple conversation channels like website live-chat, email, Facebook page, Twitter handle, WhatsApp, etc. It displays conversation from different channels, thereby building a single view of the customer and helps in reducing the time required to switch between the tools.

This user guide includes a description of the features and capabilities, modes of operation, and step-by-step procedures for the OneHash Chat platform access and use.

Setup your account

• Create a OneHash Chat account
• Configure your profile
• Update account details
• Invite your team members]

Channels

• Website Live-chat
• Facebook
• Instagram
• Twitter
• Whatsapp via Twilio
• API Channel
• Email
• Telegram
• Line

Features

• Canned responses
• Custom Attributes
• CSAT
• Contacts
• Conversation Routing
• Keyboard shortcuts
• Multilingual Support
• Reports

Advanced

• Agent Bots
• Interactive Messages
• Webhooks
• Websocket Events
• Cookies

Compatibility and Requirements

Web dashboard and the live-chat widget works with most of the modern web browsers. To see the support browser versions, see the table below.

To see the supported mobile OS versions for the mobile app, see the table below.

Updated on: 10/10/2023